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PRIVACY POLICY

A LEGAL DISCLAIMER

Welcome to AstroTalks.Online. The following legal disclaimer outlines the nature of our services and your responsibilities as a user of our website astrotalks.online. By accessing or using our website, you agree to the terms outlined below.

Nature of our services

AstroTalks.Online provides astrology-based services, including personal readings, compatibility and attraction insights, and exclusive offerings. These services are intended for entertainment, spiritual guidance, and self-reflection purposes only. Astrology is not a science, and our readings, predictions, or insights are not guaranteed to be accurate, complete, or applicable to your specific situation. We do not provide legal, financial, medical, or professional advice. Any decisions you make based on our services are your own responsibility, and we are not liable for any outcomes resulting from your use of our website or services.

User Responsibility

You are responsible for ensuring the accuracy of the information you provide (e.g., birth date, time, and location for readings). We are not responsible for errors in readings or services resulting from inaccurate or incomplete information provided by you. By using our website, you agree not to hold AstroTalks.Online, its owners, employees, or affiliates liable for any damages, losses, or consequences arising from your use of our services.

Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors or social media platforms). We are not responsible for the content, accuracy, or practices of these sites. We encourage you to review their terms and policies before engaging with them.

Changes to This Disclaimer

We may update this Legal Disclaimer from time to time to reflect changes in our services or legal requirements. We will notify you of significant changes by posting the updated disclaimer on our website with a new “Last Updated” date.

PRIVACY POLICY

At AstroTalks.Online, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website astrotalks.online or use our services, including personal readings, compatibility and attraction insights, and exclusive offerings. As an EU-based business, we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This policy applies to all users worldwide.

Who We Are (Data Controller)

AstroTalks.Online is the data controller responsible for your personal data. We are based in the European Union, and you can contact us at:

Information We Collect

We collect the following types of information:

  • Personal Data:

    • Identity and Contact Information: Name, email address, and optionally your phone number when you sign up or request a service.

    • Astrological Data: Date of birth, time of birth, and place of birth to provide personalized readings. For compatibility readings, we may collect similar data about your partner or relationship details. We may also collect this data for children when parents request natal charts or readings on their behalf.

  • Payment Information: If you purchase exclusive services, we collect billing details (e.g., credit card information) through our secure payment processor. We do not store this information directly.

  • Usage Data: Automatically collected data such as your IP address, browser type, device information, operating system, pages visited, and time spent on our site.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to track user activity, analyze website performance, and deliver personalized content (e.g., via Google Analytics).

  • User-Generated Content: Messages, comments, or inquiries you submit through our contact forms or interactive features.

Legal Basis for Processing

We process your data based on the following legal bases under GDPR:

  • Consent: When you provide explicit consent, such as agreeing to receive marketing emails or accepting cookies. For children’s data, we obtain parental consent where required (see “Children’s Privacy” below).

  • Contractual Necessity: To fulfill our obligations to you, such as providing a personal reading or compatibility report.

  • Legitimate Interests: For activities like improving our website or preventing fraud, where these interests do not override your rights.

  • Legal Obligation: To comply with legal requirements, such as tax or regulatory requests. While these legal bases are defined under GDPR, we ensure that our data processing complies with applicable local laws in all regions where our users are located, such as the UK GDPR, Canada’s PIPEDA, and Australia’s Privacy Act.

How We Use Your Information

We use your information to:

  • Provide personalized astrology services, including personal readings, compatibility reports, and exclusive offerings, which may include readings for children at the request of their parents.

  • Process payments for purchased services through secure third-party payment processors.

  • Communicate with you, including sending service-related updates, newsletters, or promotional offers (if you opt in).

  • Improve our website and services by analyzing user behavior and preferences.

  • Ensure the security of our website and prevent fraud.

  • Comply with legal obligations.

How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

  • Third-Party Service Providers: We work with trusted third parties to provide services such as payment processing (e.g., Stripe, PayPal), email marketing (e.g., Mailchimp), website analytics (e.g., Google Analytics), and hosting (e.g., AWS). These providers are contractually obligated to protect your data in compliance with GDPR.

  • Legal Requirements: We may disclose your data if required by law, such as in response to a court order or government investigation.

  • Business Transfers: If AstroTalks.Online is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of such changes.

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For users in the US, we confirm that we do not sell your personal data, as defined under the CCPA. We ensure that all data sharing complies with applicable local laws, including the UK GDPR, Canada’s PIPEDA, and Australia’s Privacy Act.

International Data Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). However, some third-party providers (e.g., Google Analytics) may be located outside the EEA, such as in the United States. When we transfer your data outside the EEA, we ensure it is protected by:

  • Using providers in countries with an adequacy decision from the European Commission.

  • Implementing Standard Contractual Clauses (SCCs) to ensure GDPR compliance.

  • Obtaining your explicit consent for the transfer, where applicable.

Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze performance, and deliver personalized content. Types of cookies include:

  • Essential Cookies: Necessary for the website to function.

  • Analytics Cookies: Help us understand user behavior (e.g., Google Analytics).

  • Marketing Cookies: Used to deliver personalized ads or content. When you first visit our website, we display a cookie consent popup allowing you to accept or decline non-essential cookies. You can manage your preferences at any time through your browser settings or our cookie settings page.

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Our cookie consent mechanism ensures compliance with GDPR, UK GDPR, and Canada’s PIPEDA, and provides transparency for users in all regions, including the US and Australia.

Your Data Protection Rights

We are committed to ensuring that all our users, regardless of location, have access to robust data protection rights. As an EU-based business, we extend the following rights under the GDPR to all users worldwide, with additional region-specific rights where applicable:

  • Right to Access: You can request a copy of the personal data we hold about you. Parents or legal guardians can exercise this right on behalf of their children.

  • Right to Rectification: You can ask us to correct inaccurate or incomplete data, including data about your child.

  • Right to Erasure (“Right to Be Forgotten”): You can request that we delete your data, or your child’s data, subject to legal obligations (e.g., we may need to retain payment records for tax purposes).

  • Right to Restrict Processing: You can ask us to limit how we use your data, or your child’s data.

  • Right to Data Portability: You can request your data in a machine-readable format to transfer to another service.

  • Right to Object: You can object to processing based on legitimate interests, such as marketing emails.

  • Right to Withdraw Consent: If we process your data based on consent (e.g., for marketing emails), you can withdraw it at any time. Parents can withdraw consent for their child’s data.

  • Right to Lodge a Complaint: You can file a complaint with a supervisory authority. Depending on your location:

    • EU Users: Contact your local data protection authority in the EU country where you reside or where the issue occurred.

    • UK Users: Contact the Information Commissioner’s Office (ICO).

    • Canadian Users: Contact the Office of the Privacy Commissioner of Canada.

    • Australian Users: Contact the Office of the Australian Information Commissioner (OAIC).

    • US Users: While there is no federal data protection authority, you can file a complaint with your state’s attorney general (e.g., in California, under the CCPA) or the Federal Trade Commission (FTC) for general privacy concerns.

Additional Rights for Specific Regions:

  • US Users (e.g., California Residents under the CCPA): You have the right to opt out of the sale of your personal data. We do not sell your data, but you can still exercise your right to know what data we collect and request its deletion.

  • Canadian Users (under PIPEDA): You have the right to access and correct your data, and to withdraw consent for certain types of processing.

  • Australian Users (under the Privacy Act 1988): You have the right to request anonymity or pseudonymity where practicable, in addition to access and correction rights.

To exercise any of these rights, please contact us at info@astrotalks.online. We will respond to your request within one month, as required by GDPR.

Data Security

We implement the following measures to protect your data:

  • SSL/TLS encryption for secure data transmission.

  • Encrypted databases with restricted access.

  • Regular security audits and updates.

  • Limited access to your data by our team. If a data breach occurs, we will notify affected users and authorities within 72 hours, as required by GDPR, or sooner if required by local laws (e.g., Canada’s PIPEDA or Australia’s Privacy Act).

Data Retention

We retain your data only as long as necessary:

  • Service-Related Data: Retained for as long as you have an account or for 3 years after your last interaction, unless you request deletion.

  • Payment Data: Retained for 7 years for tax purposes.

  • Usage Data: Analytics data is retained for up to 26 months.

  • Marketing Data: Email addresses are retained until you unsubscribe. You can request deletion of your data at any time, subject to legal requirements.

Children’s Privacy

Our services are available to users of all ages, including children, as we understand that parents often request natal charts or readings for their children. When we collect personal data from children (e.g., date of birth, time of birth, and place of birth for a natal chart), we do so at the request of a parent or legal guardian. To ensure compliance with data protection laws:

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  • Parental Consent:

    • In the EU, under GDPR, we require verifiable parental consent for children under 16, unless the child’s country of residence has set a lower age (between 13 and 15). We will comply with the applicable age threshold in each EU country.

    • In the US, under the Children’s Online Privacy Protection Act (COPPA), we require parental consent for children under 13.

    • In the UK, under the UK GDPR, we require parental consent for children under 13.

    • In Canada and Australia, where age thresholds may vary, we require parental consent for children under 13 to ensure compliance with local laws (e.g., Canada’s PIPEDA, Australia’s Privacy Act).

    • We obtain this consent through a clear process, such as a consent form sent to the parent’s email address, which must be completed before we provide the requested service.

  • Data Protection: We apply the same security measures to children’s data as we do to all user data (see “Data Security” above), ensuring it is protected against unauthorized access or use.

  • Parental Rights: Parents or legal guardians can exercise all data protection rights on behalf of their children, including the right to access, correct, or delete their child’s data (see “Your Data Protection Rights” above).

  • Transparency: When a parent requests a service for their child, we will inform them about how their child’s data will be used and stored, and provide them with a copy of this Privacy Policy.

If you believe we have collected data from a child without proper parental consent, please contact us at info@astrotalks.online, and we will take steps to delete the data immediately.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where required by GDPR or other local laws (e.g., Canada’s PIPEDA), by email.

Contact Us

For questions, concerns, or to exercise your rights, contact us at:

  • Email: info@astrotalks.online

  • Address: Ivan Rilski 19, Burgas, Bulgaria If you are not satisfied with our response, you can lodge a complaint with your local data protection authority (e.g., user’s local EU data protection authority).

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